FAQs
A: You can view your account/member number by logging into your Mobile/Online banking and going to ‘My Settings’.  It will be listed at the top of the page underneath your name. If you do not have access to Mobile/Online banking, you will need to reach out to us via Live Chat between
7am – 5pm CDT.
A: Please view our Family Eligibility information to learn who is eligible to join the Credit Union
A: Chicago Patrolmen’s Federal Credit Union has a Mobile App that you can access using any mobile device! You can learn more by visiting the Mobile App page.
Â
A: Get started today by entering your Member Number as your User ID to sign up Online Banking.
Â
A: As an added security measure we do signature verification on all change of address requests. Therefore, you will need to to be logged in to Online Banking to make this change online. View instructions for first-time Online Banking users.Â
A: Yes! Simply log in to your account to sign up for our easy, and eco-friendly e-statements.
A: No, savings bonds must be purchased through the Treasury Direct website. However, we do cash savings bonds at any of our four branch locations.
A: A spouse, joint owner, beneficiary and/or any other individual must notify the credit union by visiting any one of our branch offices or contact us. An original death certificate, full trust agreement (if account is in trust) and/or small estate affidavit (if applicable) is required.
A: The member automatically qualifies for a reduction in their loan and/or credit card interest rate and deferment of monthly payment (if applicable).
A:The member’s reduction in their loan and/or credit card interest rate and deferment of monthly payment (if applicable) is reinstated to its original terms and conditions. The member must notify the credit union by visiting any one of our branch offices or contact us.The member and/or Power of Attorney (proper documentation required) must provide the member’s military orders for each year and each successive year to follow (if applicable).
A:Your money is insured up to the exact same levels whether it is deposited at a bank or a credit union. In fact, banks and credit unions are regulated in almost exactly the same way, but by two separate entities.
Banks are insured and regulated by the Federal Deposit Insurance Corporation (FDIC) and credit unions are insured and regulated by the National Credit Union Administration (NCUA). Both insurers provide the same amount of insurance to depositors, typically $250,000 for core deposits (savings accounts, checking accounts, money market accounts, and certificates of deposit).
While these numbers are the most widely known, there are many ways to obtain additional levels of federal insurance through your financial institution. Both websites, FDIC.gov and NCUA.gov, have sections devoted to better understanding and calculating the levels of insurance available to you and your family.
A: To check the status of your loan application, please contact us via our chat.
A:You can reset your password here.
A: If you do not access your Home Banking account at least once every 60 days, for security reasons we remove the license to view your accounts online. To regain access to your account please register to Online Banking.
A:To pay off your loan, you can chat to receive your full payoff amount and pay via cash, check or wire transfer, or you can log in to Online Banking and transfer the payoff amount from your internal account or make a One Time Loan Payment.
A:The lien-free title will be released 10 business days after the payoff date.
A:To check the status of your loan, please contact us via Live Chat.
High Caliber Program
Yes.
Yes.
Yes, but you must also maintain one of the requirements in this category to fulfill the High Caliber Program status.
Representative assists member with all credit union transactions.
New/used auto loans, motorcycle, share secured, and signature loans.
Yes.
Visa® Debit Card
To create or change your Debit Card PIN call 866-985-2273. Outside the U.S. call 531-262-5314.
Yes. Since the money for your purchases comes directly from your checking account, there are no interest charges.
Your debit card can get you out of checkout lines fast because you won’t have to wait for check approvals. And every purchase will be listed on your monthly checking account statement, which can simplify your record keeping.
Your debit card can be used to make purchases at more than 25 million places that accept Visa, including restaurants, department stores, doctors’ offices, airlines and hotels, grocery stores, gas stations, and more.
Tell the merchant you want to make a credit purchase and sign the receipt.
No. You may need to present identification to the merchant, however, no other personal banking information, such as your PIN or account balance, can be accessed by merchants.
Yes, this is a convenient way to withdraw cash from your checking account when shopping, with no need to make a special trip to the ATM. Simply inquire if you can get cash back before the cashier calculates your purchase total. Many merchants will be happy to honor your request where the service is available.
A PIN is the numeric code you enter to enable a transaction at an ATM or point-of-sale terminal. Safeguard your PIN by memorizing it and not disclosing it to anyone. Do not write your PIN number on a piece of paper in your wallet where you carry your debit card
You may pay your bills using your debit card at the biller’s website. Just log onto a biller’s website, enter your debit card number, enter the amount of the bill and that’s it! You do not enter your PIN. This is referred to as a PINless payment. Utility, cable, and insurance payments are a few examples of how Pinless payments help you manage your finances the quick and easy way.
To report a lost or stolen debit card call (800) 449-7728.
GREAT OFFERS FROM THE CREDIT UNION
